The University of Waterloo and the City of Waterloo have many great resources for students. From mental health to academic success, you’ll find what you’re looking for within and outside Feds. The following is a list of resources you will be able to find on-campus.

Aboriginal Student Services

The St Paul's University College Aboriginal Student Services offer one-on-one sessions with the coordinator throughout the school term, a study lounge, kitchen, and a resource library. As well as provide valuable assistance and referrals to supports in the University and to the Kitchener-Waterloo Aboriginal community services, people, and organizations. They also provide Aboriginal youth with opportunities to explore their post-secondary options through the University of Waterloo DIRECTIONS program.

Office: St. Paul's University College, Room 228
Hours: Monday to Friday, 9 a.m. - 4:30 p.m.
Phone: 519-885-1460 Ext. 209
Email: abserv@uwaterloo.ca
Website: www.aboriginal-center.uwaterloo.ca

Campus Response Team (a Federation of Students' service)

Through rigorous training of its members, the Campus Response Team (CRT) is equipped to provide assistance in emergency situations requiring First Aid and CPR.

Office: Student Life Centre (SLC) 2141
Phone: 519 888 4567 x 33296
Email: crt@feds.ca

Conflict Management and Human Rights Office (CMAHRO)

The Conflict Management and Human Rights Office (CMAHRO) acts as a focal point and resource to all members of the university community regarding matters of harassment, discrimination, and other general forms of conflict. They offer services including mediation and group facilitation.

Office: Math & Computer Room 4049
Phone: 519-888-4567 ext. 33765
Email: erickson@uwaterloo.ca
Web: www.adm.uwaterloo.ca/infocmahro

Counselling Services

Counselling Services provides free and confidential counselling, in both individual and group sessions, with qualified professionals to help registered students, faculty and staff with personal concerns, educational and career decisions, and approaches to studies and exams.

Office: Needles Hall, room 2080
Phone: 519 888 4567 ext. 32655
Web: www.adm.uwaterloo.ca/infocs

Co-op Connection

Co-op Connection connects students on co-op work terms in the same cities by providing social programming, peer support and information from the Federation of Students. They facilitates communication between co-op students and the University and advocates for the needs of co-op students. Co-op Connection Mentors situated in co-op cities run monthly events offering the students an opportunity to explore the city, and to meet other students and alumni.

Office: SLC 2141

Food Bank (a Federation of Students' service)

Strapped for cash and need some food? Don't go hungry! Come to the Feds Food Bank and get groceries for free. Run entirely by dedicated student volunteers, this valuable service is confidential. The Feds Food Bank holds office hours daily. Please bring your Watcard and a grocery bag (we only check Watcards to make sure you are an UW student).

Office: Student Life Centre, Room 2104
Phone: 519-888-4567 Ext. 32306
Email: foodbank@feds.ca

The Glow Centre for Sexual & Gender Diversity (a Federation of Students' service)

GLOW is the oldest queer student organization in Canada. Run entirely by dedicated student volunteers, it offers a wide variety of discussion groups, social events, advocacy opportunities, awareness campaigns, resources, and information.

Office: Student Life Centre, Room 2102
Phone: 519-888-4567 Ext. 38569
Email: glow@feds.ca

Health Services

Health Services provides on-site family physicians for all registered students. Urgent care/first aid is provided for all University of Waterloo employees and visitors. You can either drop in to Health Services (take the bridge to Health Services, located across from the Student Life Centre) or call 519-888-4096 to book the next available appointment. Call Telehealth for free advice from a health professional at 1-866-797-0000 available 24 hours a day, 7 days a week.

For urgent medical concerns students may access our on-call physician by dialing 519-888-4096.

Office: Needles Hall, room 1132
Phone: 519 888 4567 ext. 35082
Web: www.studentservices.uwaterloo.ca/disabilities


AccessAbility provides information and support to students, faculty, staff, and campus visitors with disabilities. They collaborate with community service agencies to ensure that persons with disabilities have access to a comprehensive array of support services both on-campus and in the surrounding community.

Office: Needles Hall Room 1132
Phone: 519-888-4567 ext. 35082 
Web: www.uwaterloo.ca/disability-services/

Off Campus Community (a Federation of Students' service)

Off Campus Community is a Feds service for first and upper-year students living off campus. Run entirely by dedicated student volunteers, it organizes a portion of Orientation Week, social and educational events throughout the school year to connect off-campus students.

Office: Student Life Centre (SLC), Rm 2142
Telephone: (519) 888-4567 x35349
Email: offcampus@feds.ca 

Feds Diversity Education Team  (a Federation of Students' program)

The Feds Diversity Education Team envisions a campus in which our differences are not just identified, but celebrated. The team comes together with the purpose of acceptance and understanding. The team nurtures a community where students feel comfortable and safe to learn, explore and critically think about issues of race, religion, sexuality, gender, age, ability. The team creates a space for students to feel safe in their expression of these ideas, and be open to dialogue and mutual learning.

Office: Student Life Centre, Room 2120
Phone: 519-888-4567 Ext. 31139
Email: diversity@feds.ca

Peer Assistance Links Service (PALS)

PALS (Peer Assistance Links Service) is a phone in listening service for students. Available 6:00 pm to 12:00 am, every evening. PALS may be the initial contact point for a person in crisis and may be a contact for those affected by the aftermath of a crisis.

Phone: 1-800-704-PALS (7257)

Police Services

The University of Waterloo Police Service is on duty 24 hours a day with the same enforcement powers as the regional police. They are committed to promoting and upholding the policies and practices of the University while working in partnership with the campus community to provide a safe and secure environment in which to work, study and live.

Phone: (519) 888-4911 or (On Campus Extension) x22222*
Email: uwpolice@uwaterloo.ca
Web: police.uwaterloo.ca

* You may also press the RED uWaterloo Police button on any Bell payphone on the University campus (this is a free call on campus)

Safety Office

The Safety Office serves as a Health, Safety and Environment (HSE) resource to assist members of the University community in meeting their obligations to provide a safe, healthy work and educational environment.

Office: Safety Office, Commissary Building
Phone: (519) 888-4567 ext. 33587
Email: ahsum@mailservices.uwaterloo.ca
Web: www.safetyoffice.uwaterloo.ca

Student Life Centre

The Student Life Centre (SLC) offers a wide variety of entertainment and services for the University of Waterloo community. Open 24 hours a day, 365 days of the year with study spaces, music, student events, club activities, exhibits, live entertainment and movies... there's something for everyone!

The Turnkey Desk has been operating 24 hours a day, 365 days a year almost continuously since the opening of the Student Life Centre (then the Campus Centre) in 1968.

Looking to book a room in the SLC? Check out Turnkey's Bookamajoogie.

The Turnkey Desk also provides access to, and books, the following facilities:

  • maps of Kitchener, Waterloo & Cambridge, as well as trail maps.
  • information and schedules for KW transit, bus and train services.

If you have any questions or comments, the Turnkey would be glad to hear from you.

Phone: (519) 888-4434
Email: turnkeydesk@gmail.com

Student Success Office (SSO)

The Student Success Office offers a range of services to all Waterloo students. Success coaches exist to help you find your individual path to success and stick to it, while the Writing Centre will help you to improve the quality of your writing and provide resources for writing the ELPE.

The Student Experience team can help you through your first-year experience, connect you to leadership and development opportunities or help you adjust to Canadian culture as an international student.

Student innovation can be found in three entrepreneurship programs that will give you the tools you need to start your own business - VeloCity Campus, VeloCity Residence and VeloCity Garage.

Office: South Campus Hall, second floor
Phone: 519-888-4567 ext. 84410
Web: www.uwaterloo.ca/student-success

International Student Experience (Part of the Student Success Office)

International students form an important part of the University of Waterloo students' community, with more than 4,300 international students studying at University of Waterloo each year from more than 90 countries.

The International Student Experience is your connection to the University of Waterloo.

Location: South Campus Hall, second floor
Hours: Monday to Friday, 9:00am – 12:30pm and 1:30pm – 4:30pm
Phone: 519-888-4567 Ext. 84410
Email: success@uwaterloo.ca
Website: www.uwaterloo.ca/international-students

Success Coaches (Part of the Student Success Office)

Success Coaches work empower students to achieve success in learning and life by:

  • helping students to set goals and develop plans related to personal, academic, social and career objectives
  • helping students move their plans forward
  • helping students identify and overcome barriers to success
  • connecting students to other resources and professional services on campus, such as financial aid, academic advising, and counselling services

Location: South Campus Hall, second floor
Hours: Monday to Friday, 9:00am-12:00pm and 1:00pm-4:00pm
Phone: 519-888-4567 Ext. 84410
Website: www.uwaterloo.ca/student-success/learning-services/success-coaching

Sustainable Campus Initiative (a Federation of Students' service)

The primary activities for Sustainable Campus Initiative (SCI) involve education and advocacy that help bring about positive behavioural and social changes in the community. SCI provides volunteer opportunities to over 200 students every term with projects such as workshops, rallies, social events, performances, fundraisers, and infrastructure and operational improvements. It also provides environmental consulting services to students and various organizations at the University of Waterloo and in Waterloo Region.

Office: Student Life Centre (SLC), Rm 3102
Phone: 519-888-4567 x32182
Email: sustainablecampus.feds@gmail.com

The Women’s Centre (a Federation of Students' service)

The Women's Centre aims to provide a female-positive and supportive environment on campus for women and trans folks. Run entirely by dedicated student volunteers, it holds workshops, film screenings, and guest lectures. The centre provides students with resources on issues ranging from women's health to sexual violence. It has an extensive library of over 900 books that cover a variety of topics including plays, poetry, queer theory, indigenous, philosophy/religion/spirituality and employment/education/economy! Subscriptions to magazines such as Bitch and Herizons are available. Make sure to ask a volunteer to sign a book out for you!

Office: Student Life Centre, Room 2101
Phone: 519-888-4567 Ext. 33457
Email: women@feds.ca