Mission Statement

MATES (Mentor Assistance Through Education and Support) is a counselling-based, one-to-one peer support program offered by the University of Waterloo Counselling Services. MATES provides services to students who are experiencing social difficulties, mental health difficulties, and transitional problems into university/Canadian life.

MATES volunteers are required to go through an interview and selection process, extensive training and will always be under professional supervision, assuring our clients of their confidentiality. Services are available to students from all faculties. Students can access our services whether by referral, personally setting up an appointment, or by coming in to the MATES office during our hours of operation.

Our Services

MATES provides one-to-one peer support for UW students from all faculties. Our volunteers are professionally trained in areas of peer support including:
  • everyday stress and anxiety
  • social and relationship difficulties
  • mental health difficulties
  • transitional challenges to university life
  • challenges in adapting to Canadian culture

Students can set up an appointment with a peer by contacting us at our email address or come in to our office during drop-in hours.


Counselling Services, Needles Hall (2nd floor) new expansion:

Drop-in Hours:
Monday – Friday: 8:30 am – 4:30pm

Monday, Tuesday, Friday: 8:30 am – 4:30 pm
Wednesday, Thursday: 8:30 am – 7:00 pm

Fall Reading Week Hours:
Monday October 10 – Closed for Thanksgiving
Tuesday October 11 – Open
Wednesday October 12 – Open

Fall Reading Week hours will be announced on our Facebook page.


If you have any questions regarding appointments or services, please do not hesitate to send us an email! We will be in touch with you as soon as possible. You can also visit our Facebook page for updates and information related to mental health.

Email: mates@uwaterloo.ca
Facebook: Facebook.com/UWMates
Twitter: @UWMates
Phone: 519.888.4567 ext. 30342
Office Location: Counselling Services, Needles Hall (2nd floor) new expansion

MATES volunteers will be available at both offices during appointment and drop-in hours.

Request an Appointment

Please use the form below if are a student wishing to make an appointment with a MATES volunteer or if you are looking for more information regarding the program.

When you contact us, your inquiry will be processed with confidentiality and professionalism.

Contact Us

Your Name (required)

Your Name (required)

Your Email (required)

Your Message (required)


Make a Referral

Please use the form below if are a professor, adviser or counselor looking to refer a student to the MATES program.

When you contact us, your inquiry will be processed with confidentiality and professionalism.

Referral Form

Full Name of Referee (required)

Email of Referee (required)

Student's First Name (required)

Student's Last Name (required)

Student's Email (required)

Reason for Referral (required):
 Supportive listening – able to talk to someone and feel heard To role play with someone to help develop and practice skills, i.e. assertiveness To have someone demonstrate appropriate social skills and help me develop my own. To talk to someone who has had a similar/shared experience, i.e. breakup of a relationship To help with the transition to a university environment To help participate in a real life situation to reduce stress, help overcome fears or phobias Other

Additional Comments